Field-Level Leadership (FLL) is a values-driven change management approach with a growing record of being able to mobilize staff across the ranks of public water agencies, translating their motivation into systemic and significant performance improvements at the organizational level. Having been developed and tested by the Chennai-based Centre of Excellence for Change Management (CEC), the FLL program is of particular importance to AAWSA since General Manager Zerihun Abate decided to invite CEC to work with his teams and initiate a full-scale roll-out already in 2019. The performance improvements achieved across the entire organization as a result of AAWSA’s staff participating in FLL workshops have been significant, in particular in regard to a reduction in water losses and an increase in service quality and revenues. To enable other public water agencies to benefit from the FLL approach, CEC and AAWSA decided to jointly form the FLL Delivery Network and invited Global Water Partnership Mediterranean (GWP Med) to join them based on their experience in supporting and facilitating partnerships and in delivering capacity building interventions with international public sector clients.
“We have seen AAWSA’s key performance indicators improve significantly and sustain the improvements, all based on our staff going through the FLL process”, describes Ms Meseret Assefa, FLL coordinator of AAWSA, explaining that their positive experience with FLL is the reason why they joined the FLL Delivery Partnership, together with CEC and GWP Med. FLL change management programs are unique in that they are based on involving large parts of the staff of an organization in the creation of self-driven improvement projects, guided only by what they learned during experiential workshops held by “FLL Coaches”. In preparation for such a program, these “Coaches” are trained by former and current public servants who have themselves gone through FLL change processes such as the teams at AAWSA.
“We are excited to have been chosen to work with CEC and AAWSA in building a Network that will make FLL programs available to a growing number of public water agencies around the world”, said Vaneglis Constantianos, Executive Secretary of GWP Med in Athens. GWP Med’s role as the anchor organization within the newly formed network will focus on facilitating quality assurance for FLL program delivery, business development and communication, as well as knowledge management and learning. “Our work with water agencies in the broader Mediterranean area and globally is deeply values driven. Joining the new FLL Network therefore makes a lot of sense to us” says Anthi Brouma, Deputy Coordinator and Theme Leader Governance at GWP Med. “GWP Med’s decision to join us will be a game-changer for making FLL programs available to a broader group of water agencies internationally”, explains Mr Nagarajan, president of CEC in Chennai. “We have over the past years helped water agencies mainly in India but also in Tanzania, Ethiopia, Mozambique and Ghana in adopting the FLL approach for mobilizing their staff in important performance improvement efforts”, he adds. Also, the team in Addis is enthusiastic: “Seeing GWP Med join the FLL Delivery Partnership gives me confidence that we will be able to expand the availability of our programs towards more countries around the world”, says Ms Meseret, FLL coordinator in Addis Ababa.
የቅርብ ጊዜ አስተያየቶች